Inside SolarWinds MSP – What we’re working on

tactics-year-end-business-review

MSP N-central 11.0 delivered exciting new features like role-based permissions, integration with our MSP Backup and Recovery tool, and the patch home page—all of which have set the stage for a great 2017.  Here is a glimpse into what we are currently working on as a follow-on to the huge success of that release.

Usability and UI Enhancements

  • When you’ve clicked into the device, the header bar will now dynamically refresh the uptime reading for Windows devices. This uptime value will be refreshed every 60 seconds, allowing you to easily understand how long it’s been since the device rebooted.
  • For customers who have large N-central deployments, we are planning significant performance improvements to Dashboards, the All Devices View, and the Active Issues View.
  • We plan on renaming many of the monitoring services in MSP N-central, which should make for easier identification of the underlying problem when reviewing the N-central UI or a ticket.

Reporting Enhancements

  • N-central’s reports will be updated to fully support and report upon Site-level devices.

Updated Monitoring

  • The Fortinet services (CPU, Memory, Sessions and Disk) will be updated so that they fully support newer versions of the FortiOS operating system and no longer require manual configuration.

PSA Enhancements

  • The integration between MSP N-central and ConnectWise will be updated to use the latest set of REST APIs from ConnectWise. Migrating to the REST APIs provides us with the latest bug fixes and feature updates from ConnectWise and will allow us to add new features in future releases of MSP N-central.
  • Billing Profiles will gain the ability to be run “on-demand”, and MSP N-central will show detailed results from the last time the Billing Profile was run.

Patch Enhancements

  • MSP N-central will offer Security-only updates for approval and deployment to patch-managed devices.
  • Windows 10 feature updates installations will be supported.
  • SolarWinds MSP is working to improve the speed of patch scans, with a smarter engine to determine when scans need to happen, thereby reducing scanning frequency.
  • Automated approvals will no longer re-evaluate patches that are re-released with the same KB number or GUID.

Mobile Device Management (MDM) Enhancements

  • MSP N-central will support enrolling and managing devices running iOS 10.

AV Defender Enhancements

  • MSP N-central will be updated to leverage a new vaccine tool (called the Anti-Ransomware vaccine), which can protect against known (and possible future versions) of crypto ransomware families, such as CTB-Locker, Locky and TeslaCrypt.  The tool does this by exploiting flaws in their methods of spreading the ransomware.
  • MSP N-central will also be updated to leverage on-demand scan configurations for Server platforms.  This allows for scans to be configured and run as tasks, allowing for ease of security scans on devices.

OS Support in MSP N-central

  • The Windows Agent will no longer install on devices that are running Windows XP or Windows 2003. Existing agents that are already deployed on devices running those operating systems will still continue to work.

In order to provide deeper visibility into what we are thinking of beyond the current release we are working on, below are some of those items that are on our priority list.

  • An Ubuntu agent that will have similar functionality to the existing Red Hat Linux agent.
  • Better support for both vCenter appliances andscenarios where vMotion moves virtual machines moves Guests between ESXi hosts.
  • Support for discovering Office 2016 license keys.
  • The ability to reinstall agents “on demand” should they get uninstalled.
  • A more detailed display of data when hovering over the status icon of a service.
  • Thresholding on SNMP string values.
  • The ability to create “By Filter” access groups.
  • Better troubleshooting data around patch issues caused by the Windows Update Agent.
  • An overhaul of the Patch Status service that will make it much more relevant and useful when troubleshooting issues.
  • The ability to set delays when approving patches.
  • The ability to create automated approvals for patches based on the KB number or GUID of a patch.